Terms and Conditions

Website Terms and Conditions

Please read these terms and conditions (the 'Terms and Conditions') carefully. By using this site, you agree to be bound by these terms and conditions. These Terms and Conditions govern your use of, and any purchase from, the Watch Depot site, and constitute an agreement between you and Watch Depot. Watch Depot reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications.

If you have any questions, please do not hesitate to contact one of our Watch Consultants using the Contact us form.

The ticketed price does not imply that the item has been sold at this price; it is Watch Depot regular ticketed price for the item when it is not on sale prior to any negotiated discounts. Few or no sales may have occurred at the ticketed price prior to promotion. All sale prices apply while stocks last or until current campaign finishes and is not valid with any other offer. Some items may be temporarily unavailable due to circumstances beyond our control. Prices correct at time of publishing in catalogue and online, we reserve the right to change prices without prior knowledge notice due to exchange rate fluctuations. We apologize for any inconvenience this may cause. RRP (Recommended Retail Price) is a price suggested by the manufacturer of the product.

We do not negotiate prices on our products and all our prices are final. We make every attempt to ensure that our online catalogue is as accurate and complete as possible. In the rare or unlikely event of a pricing error in the price displayed online the company can cancel orders and refund customers' payment, using the same method as original payment because of the pricing errors (or for any reason). In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs colour and size often vary slightly.

Our online offers can differ from those in store both in terms of the products being different as well as pricing on the same products being different on occasion. We will offer some items for sale solely online and alternatively some items will only be offered in store.

These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of South Australia, applicable to agreements made and to be entirely performed within the State of South Australia. You agree that Watch Depot may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.

Termination

Watch Depot reserves the right to terminate your use of this site and block your access to watchdepot.com.au if judged appropriate. 

Online Purchases Return Policy

You may return any watch that has not been worn, scratched, damaged or altered within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please note that our money-back guarantee applies only to online purchases. We do not cover the loss of an item. If you believe you have received a faulty item please contact us immediately to rectify the situation before a loss occurs.

30 Day Returns Policy on Smart Watches / Electronics

Items returned for change of mind must be returned in the same condition in which you received the item. Original shipping fees for change of mind returns are not refunded.

Items must be received within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item provided you comply with the conditions below .

Conditions applying to Change of Mind Returns   

  • All items must not be damaged, missing parts or in unsellable condition because of customer negligence, misuse, or tampering.
  • All items must not have been resized, damaged, connected or locked to a mobile phone/devise or otherwise altered after delivery.
  • All packaging and documentation (e.g., boxes, manuals, warranty cards, chargers, certificates of authenticity etc.) must be included with the item being returned for change of mind.  

It is not required to accept change of mind returns on items outside the specified return window or items that do not comply with the Change of Mind Returns policy.

This Change of Mind Return Policy does not affect your rights under the Australian Consumer Law you may have in respect of faulty items.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

If Australia post is not successful in locating your parcel to complete delivery or are unable to return back to sender, no compensation is payable for loss or damage by Watch Depot.

While we take missing/lost parcels seriously, Watch Depot are not held liable for parcels that do not arrive to their final destination. If you claim that an order was not received but there is a signature obtained, we will open an investigation with Australia post, please note that orders not received are a case by case scenario and will need to be thoroughly investigated.

Please note this can take up to 10 business days and additional information may be requested to further help the investigation process.

In the rare event that you have not received your order please contact us.

View our Shipping FAQ here.

Orders placed outside of Australia

With regard to orders placed from outside Australia there might be destination taxes. These taxes are the responsibility of the buyer of the product. When you purchase a product from Watch Depot you only pay for the product (less Taxes in Australia) and shipping charges from Australia. There may be additional charges once product has left Australia.

Federal Button and Coin Battery Legislation

Warning - some of these products contain a button or coin battery. If swallowed or placed inside any part of the body, the battery can cause severe or fatal injuries within 2 hours or less. Button and coin batteries are hazardous. Keep batteries out of reach of children. If you think the battery may have been swallowed or placed inside any part of the body, seek immediate medical attention. Contact the Australian Poisons Information Centre immediately on 13 11 26 for 24/7, expert advice. 

Watch Depot Rewards Program

Click here for the Watch Depot Rewards program terms and conditions.

CURRENT OFFERS

G-SHOCK DISPLAY CASE GIFT WITH PURCHASE

Terms:

  • Promotion valid from 09/12/24 to 31/12/24.
  • To enter, customers must spend a minimum of $995 on G-Shock watch(es) at watchdepot.com.au in a single transaction during the Promotional period. The total purchase can be achieved across multiple G-Shock watches in the one transaction.
  • The $995 purchase is based on the sale price at checkout, not the Recommend Retail Price, and excludes any additional delivery fees.
  • Orders received outside of the Promotion period will not be eligible.
  • Includes BabyG watches. Excludes Casio watches.
  • The Promoter reserves the right to change or withdraw the Promotion Terms at its discretion without prior imitation.

 

Gift with Purchase:

  • 1 x GShock x Holme & Hadfield Watch Display Case, RRP $280
  • One Gift with Purchase per purchase order only.
  • The Gift with Purchase will be posted to the address as per the purchase order on or before January 31st 2025.
  • The Gift with Purchase is non-transferable and cannot be exchanged for any valuable consideration, in particular for money. Any attempt to sell the prize or attempt to exchange the Gift with Purchase for valuable consideration will result in the cancellation of the Gift with Purchase. The Promoter has the sole and absolute discretion to decide such matters.

If the watch(es) purchased as part of the entry are returned, the Gift with Purchase is forfeited and must also be returned to the Promoter.

VIP Sign-up Voucher & Win-Back Voucher - $25 off

$25 Off your first purchase of $200 or more. Minimum spend of $200 is required to redeem this voucher. This offer is available for online purchases. Available for new VIP customers only. Cannot be used on existing lay-bys, existing interest-free purchases, repairs, insurance purchases or Gift Card purchases. This voucher cannot be refunded or reissued. This voucher cannot be used in conjunction with other vouchers.

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