Shipping FAQs
You'll find all your answers to frequently asked questions relating to shipping, right here. If you'd like to chat with someone on our team, please send an enquiry on the contact us form or call us on (08) 8110 4196. Our support team will follow up with you as soon as possible. Thank you in advance for your patience.
For help with refunds or exchanges, please visit our returns page.
FREQUENTLY ASKED QUESTIONS
How long will my order take?
Depending on the product (s) you have chosen, your order will be dispatched in 1-5 business days or 4-8 business days.
We offer Standard Postage as our standard delivery service for $9.95. If your order exceeds $69, you will receive free delivery (if located within Australia). We also offer Express Postage for $13.95 or as an upgrade for $3.95 when your order exceeds $69. To check your delivery timeframes, please visit Australia Post’s website here.
Does Watch Depot ship outside of Australia?
Watch Depot only ships to Australia and New Zealand. There are restrictions on some brands which can only be shipped within Australia.
Please note Seiko, Casio, Baby-G, and G-Shock watches can only be sold within Australia.
If you are shipping outside of Australia, there may be destination taxes. These taxes are the responsibility of the customer. When placing an order from Watch Depot, you only pay for the product and shipping charges from Australia; there may be additional charges once the product has left Australia.
We reserve the right to refuse or cancel international orders for these watches.
How do I return an order?
Click here to view information on how to return your order or send an enquiry on the contact us form. Alternatively, you can call us on (08) 8110 4196.
Where does my item ship from?
All items are shipped from our head office in Adelaide.
Where is my item?
If you are unsure where your item is in the delivery process, there are a few things we recommend checking in the first instance.
1) Use your Consignment reference number to track your parcel online with Australia Post.
2) Check your confirmation email to ensure your address was entered correctly.
3) Check in your mailbox or under your door for an ‘Item Awaiting Collection’ card from Australia Post.
4) Speak to other members of your household to see if they have signed for the item.
5) Check delivery timeframes with Australia post.
If your item is showing on Australia Post’s tracking tool and you are still not able to locate your item, please submit a missing item enquiry with Australia Post so they can investigate this further for you.
If Australia post is not successful in locating your parcel to complete delivery or are unable to return back to sender, no compensation is payable, by Watch Depot, for loss or damage.
If your item does not appear on Australia Post’s tracking tool, please contact us so that we can investigate this further for you.
While we take missing/lost parcels seriously, Watch Depot are not held liable for parcels that do not arrive to their final destination. If you claim that an order was not received but there is a signature obtained, we will open an investigation with Australia Post, please note that orders not received are a case by case scenario and will need to be thoroughly investigated.
Please note this can take up to 10 business days and additional information may be requested to further help the investigation process.
In the rare event that you have not received your order please contact us via phone or email us at service@watchdepot.com.au
